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FAQ

The following list of Frequently Asked Questions is intended as the first resource for all TeamSpeak users.

TeamSpeak 3 (General)	8 Items
When will TeamSpeak 3 be released, and why is it taking so long? Will the TeamSpeak 2 client be compatible with TeamSpeak 3? Will non-profit communities and commercial entities (ATHPs) be allowed to continue hosting TeamSpeak 2 servers? How long? I understand TeamSpeak 3 is in closed alpha at this moment. Can I still become a closed alpha tester? Will TeamSpeak 3 introduce new codecs for better voice quality? How will TeamSpeak 3 impact existing automation scripts or 3rd party tools? I am one of the few non-profit organizations which was issued the old (no longer available) 5000-slot limit NPO license. Will I still be able to use this license with TeamSpeak 3? Will IPv6 be natively supported in TS3?

TeamSpeak 3 (ATHPs)	4 Items
How will my licensing costs change with TeamSpeak 3? I am one of many hosting companies which uses TCAdmin for provisioning and control panel services. Is TeamSpeak working with TCAdmin to ensure TeamSpeak 3 is supported? I am an ATHP in good standing. Will I be able to test TeamSpeak 3 ahead of time? I am the owner of a successful hosting company but do not currently offer TeamSpeak hosting. However, my customers are excited about TeamSpeak 3 and I plan to apply to become an ATHP for TeamSpeak 3. Will I be able to participate in pre-release testing?

Sales & Licensing	15 Items
I've been hosting servers for at least a month or longer. Will I have to pay for all the back-owed licensing fees? Who needs to pay for licensing? Why am I getting billed for six months of usage? I am a Non-Profit Organization (NPO) that wishes to exceed the 1000 slot limit. Is there a license available for my situation? What is the cost of licensing TeamSpeak? I have a server with multiple IP addresses (multi-homed). Which IPs should I add to the billing system? Will I be charged double if I list all IPs? How do I buy a license or apply to become an ATHP? The EULA (End User License Agreement) and pricing pages, etc. commonly refer to 'slots'. What exactly is a 'slot'? I am a commercial (for-profit or for-gain) hosting entity but I do NOT charge anything at all for my TeamSpeak servers. Do I still need to pay or obtain an ATHP license? As an ATHP I understand the billing system is based on average monthly slot count. What does this mean and how exactly do you know how much to bill me for? How do I get my company back on the Authorized Hosters list? As an ATHP, if I have any servers in a 'stopped state' (i.e. configured but not running/active) will I be billed for usage? Is there a minimum licensed slot count required in order to be considered an ATHP? As an ATHP, what if the new billing system tries to bill me for an incorrect amount? Will there be anything in place that will allow me to dispute the charges? I recently sent an email regarding a billing inquiry. When can I expect a response?

Technical Support (General)	9 Items
How much bandwidth does TeamSpeak require? My server is getting hacked, is there a vulnerability? How can I use a DNS hostname instead of a (dynamic) IP? So is there a "free" way to get a DNS name even behind a dynamic IP? Can I display the server's status on my homepage? What are codecs, and how do they differ? Where can I find technical support? Is there a Mac client/server for TeamSpeak? What is the meaning of DNS and how does it work?

Technical Support (Client)	16 Items
How can I connect to a TeamSpeak server via a webbrowser? Which ports does the client use? How can I register with a server? I have problems with a game and the Linux client when using ALSA. How to fix? My mates tell me I produce echos. How to fix? When I try to connect to a TeamSpeak server I keep getting the message 'No reply from server'. What does this error mean? How do I set the codec I want to use? When I try to update the Web Server List I keep getting the message "Error getting list". How to fix? When I try to connect to a TeamSpeak server I keep getting the message "Got a bad response from the server". What does this error mean? How can I find the clients configuration file called 'TeamSpeak.Conf'? My in-game controls are messed up while I'm using the TeamSpeak client. How to fix? When I'm using the Windows client my PC reboots randomly. How to fix? What do the letters behind the channels and nicknames mean? Where are my client's log files? When trying to enter a server or channel the client gives an error message 'Codec not supported'. What does this error mean? I'm getting disconnected randomy with the message "Connection timed out". How to fix?

Technical Support (Server)	21 Items
Which ports does the server use? Some people can't connect to my server, some can. How to fix? Where can I find my superadmin and admin password? Can I use the TeamSpeak server on my webspace? How do I configure so that the server allows WAN access? How do I unpack the Linux server? How do I get a banner on my server? How do I set the visibility of people in channels? How can I recover my superadmin or admin password? Why is my server unable to detect my external IP? How do I set the max. users to another value than 16? How can I access my server via MS Telnet? Can I install TeamSpeak as a Windows service? My TeamSpeak server does not allow the use of '()[]{}' in nicknames. How to fix? My server shows multiple IPs. Which one do people have to use? Which options can be placed into the 'server.ini' file and what do they do? Where are my servers's log files? How can I enable the servers enhanced logging capabilities? When starting up the Linux server it posts "Runtime error 234". How to fix? When I try to start my Linux server I keep getting the message "Runtime error 0". How to fix? I can not start the Linux server after upgrading my kernel. How to fix?

Website	3 Items
I keep getting an error when trying to download the TeamSpeak client and/or server. How to fix? May I use the TeamSpeak logo on my website? Why was my forum post deleted?

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