My new TeamSpeak 3 bill looks complicated and I don't know how to verify it. Is there some way to cross-reference the virtual server IDs I'm being billed for?
For starters, it is critical for hosters to understand that TeamSpeak 3 virtual servers should be referenced by their unique virtual server ID and NOT just their IP and Port (like TeamSpeak 2). One reason behind this logic is that TeamSpeak 3 allows you to assign multiple virtual servers to the same port if your customer's situation calls for it. Therefore, it makes little sense to reference a virtual server by just its IP and Port.
Stated another way, with TeamSpeak 3 we strongly suggest that you retain your virtual server IDs as part of your billing/provisioning system. Most hosters already keep track of (within their billing systems) the IP and Port that they have assigned to a customer. With TeamSpeak 3, hosters should ALSO keep track of the unique virtual server ID provisioned for each of their customers. This will make it a lot easier to later cross-reference or validate your bill.
What follows is an example of how to manually verify the slot count on a given virtual server ID. You will need to make use of the TeamSpeak 3 server's query port as follows. Note that we're using localhost as an example and this particular TS3 server has only one virtual server running (most ATHPs have multiple virtual servers running per master binary instance). You can of course replace the localhost and default port 10011 with your physical server's IP address and whatever query port you're using.
% telnet localhost 10011
Connected to localhost.localdomain (127.0.0.1).
Escape character is '^]'.
TS3
We then ask to get a serverlist, including the virtual server IDs as follows:
Notice that we're adding the param "-uid" to the serverlist command. In addition to the normal results for the serverlist command, we also are given the "virtualserver_unique_identifier" which should match with one of the line items on your TeamSpeak 3 ATHP bill. This simplified example only has one single virtualserver, but if we had a number of virtualservers, they would each appear in this listing. Also note the "virtualserver_maxclients" (slots) = 32 in this case...BUT keep in mind that we bill you based on the average monthly slot count which is calculated by adding up the daily configured slot counts on each virtual server you host and dividing by the number of days in the month we're billing you for (again, AVERAGE). In other words, the currently configured slot count you see here may not match what you're being billed for. However, by comparing your own internal data with this data you should be able to determine the accuracy of what you're being billed for.
Another example...let's say that we already know a specific virtualserver running on a specific port and we only want to retrieve that information instead of a full listing so we will instead use the "serveridgetbyport" command. In this case, we want to find out information for the virtualserver running on port 9987:
So, "server_id=1" is returned, giving us the internal server_id that we'll use in following commands. We first need to select this server with the 'use' command ("use server_id") and then retrieve the info with the "serverinfo" command as follows:
use 1
serverinfo
virtualserver_unique_identifier=eIbse78G5JY/TQSbONcYvAStuE8=
virtualserver_name=TeamSpeaks]I[sServer
etc.
etc.
The above serverinfo results are LONG, so we've removed the extra lines for brevity.
How do I apply for and ultimately obtain a TeamSpeak 3 ATHP License? ..and how does that relate to the $50 fee I have to pay when I "purchase" the TeamSpeak 3 ATHP Application?
Applying for and obtaining a TeamSpeak 3 ATHP License is a multi-step process as follows:
1) If you haven't already done so, you must first register for an account on Triton's website.
2) Once you confirm and log into your Triton account, choose from the pull-down menu up top Licenses > Buy NEW License, then choose TS3 ATHP Application and Submit.
3) You will then be billed a $50 application fee for the TS3 ATHP Application which must be paid in order for you to proceed with the application process.
4) After you pay the $50 application fee, you will be sent an email with further instructions on documentation we require which includes:
You must digitally execute (e-sign) our Master License Agreement (MLA) for ATHPs. The MLA is a contract required of ALL TeamSpeak 3 ATHPs. Detailed instructions on e-signing the MLA are provided in the email you receive.
You must provide a copy of your business license scanned as a GIF or JPG file (preferred) and email it to athps@tritoncia.com or fax to +1(760)308-9740.
If you are a Sole Proprietor (NON-corporation) or equivalent, you must also provide a copy of your government issued picture ID (eg - driver's license or similar). The ID should be scanned as a GIF or JPG file (preferred) and emailed to athps@tritoncia.com or faxed to +1(760)308-9740.
Note that the "TS3 ATHP Application" is NOT an actual TS3 ATHP LICENSE. The TS3 ATHP License will only be issued once ALL of the steps above have been completed and verified by our staff. You will receive a final "congratulations" email once your TS3 ATHP License has been issued and is 100% approved.
Can I offer both TeamSpeak 2 and TeamSpeak 3 to my customers?
Yes. Keep in mind you will need to obtain both a TeamSpeak 2 and TeamSpeak 3 ATHP license. In other words, you can register on Triton's website to obtain a TeamSpeak 2 ATHP license, but to host TeamSpeak 3 you will ALSO need to apply for a TeamSpeak 3 ATHP license. Both license types can be managed under one account on Triton's website.
How do license fees differ between TeamSpeak 2 and TeamSpeak 3?
We still offer discounted pricing tiers for ATHPs. However, the tiers and fee structure is a little different. Please visit www.tritoncia.com for details.
I am one of many hosting companies which uses TCAdmin for provisioning and control panel services. Is TeamSpeak working with TCAdmin to ensure TeamSpeak 3 is supported?
We are indeed working with TCAdmin to ensure that TeamSpeak 3 provisioning and control panel services are supported. Please contact TCAdmin for further details.
I have a TeamSpeak 3 ATHP license yet I'm still not showing up on the map (Triton's ATHP Finder Tool). Why?
Having a TeamSpeak 3 ATHP license does NOT guarantee you approval to be listed on our map (AKA Triton's TeamSpeak 3 ATHP Finder Tool).
In order to be listed on the map:
a) Your website will be verified and MUST be online, and active. An "under construction" logo or splash page does NOT qualify as an active site.
b) You must log into your Triton account and follow the instructions listed in the news area regarding ADDING a hoster record to your account. In addition to the hoster record, you must ALSO add at least ONE data center location to your hoster record. If you do not do this, then there will be nothing to "show" on the map even after your website is verified.
If you feel both of these conditions have been met and you are still not showing up on the map then please contact Triton via .
I am the owner of a successful hosting company but do not currently offer TeamSpeak hosting. Can I still apply to become an ATHP for TeamSpeak 3?
Certainly. We welcome you to apply to become an Authorized TeamSpeak Host Provider (ATHP) and learn how easy it can be to profit from offering licensed TeamSpeak server hosting to your customers. Keep in mind in many cases, if you don't already offer TeamSpeak, some of your customers may purchase it from someone else so it is to your benefit to offer them one-stop service through your own hosting business. For complete details or further questions please contact Triton CI & Associates via .
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