Privacy & Terms

Privacy statement

TeamSpeak Systems GmbH

1. Scope

  • 1.1 Please find information below concerning the collection, storage and processing of personal data when using the websites operated by TeamSpeak Systems GmbH under the domains teamspeak.com, teamspeakusa.com and myteamspeak.com (hereinafter the first and the second one referred to as "TeamSpeak.com" and the last one referred to as "Myteamspeak.com"; all of them jointly referred to as "TeamSpeak Websites"), especially but not restricted to the download of the software solutions "TeamSpeak 3" and "TeamSpeak 3 Software Development Kit" (hereinafter referred to as "software solutions"), download and use of the TeamSpeak Software Client (for PC or for mobile devices), participation in the forum as well as the down- and upload of own software programmes onto the TeamSpeak websites, which are compatible with the software solutions of TeamSpeak (hereinafter referred to as "Add-ons") as well as rent of servers.
  • 1.2 Personal data are all data, which can refer back to you personally, i.e. could be associated with your person. These are in particular name, e-mail address, address, telephone number, user behaviour, IP address, etc.

2. Service provider

  • 2.1 The service provider according to Section 13 German Telemedia Act and the responsible body according to Section 3 Par. 7 Federal Data Protection Act is TeamSpeak Systems GmbH, Soiernstr. 1, 82494 Krün, entered in the register of companies of Munich County Court under the register number HRB 172523 (hereinafter referred to as "TeamSpeak").
  • 2.2 The TeamSpeak Websites contain links, by activating which you will be forwarded to the websites of third parties. TeamSpeak explicitly points out that in this case you must inform yourself on the linked website about the collection, storage and processing of personal data by the third party provider, as TeamSpeak has no influence on such a process.

3. Information

  • 3.1 You are entitled to request detailed information from TeamSpeak at all times regarding the data stored and processed relating to your person as well as their origin, the purpose of the storage and processing as well as the recipients or categories of recipients, to whom these data are forwarded.
  • 3.2 Please direct the enquiry for information by e-mail to [email protected]

4. Revocation

  • 4.1 You can revoke your consent to the storage, collection and processing of your personal data at all times.
  • 4.2 Please send your revocation by e-mail to [email protected] or by e-mail, telephone, post or fax to the contact details stated in the imprint of the TeamSpeak Websites.

5. Use of cookies

  • 5.1 Cookies are stored on your computer when using the TeamSpeak Websites, even if the TeamSpeak Websites are used purely for informational purposes.
  • 5.2 Cookies are small text files, which are stored on your hard disk drive, allocated to the browser used by you, are stored and through which certain information is conveyed to the agency, which places the cookie. Cookies cannot carry out any programme and, above all, not transmit any viruses to your computer either. Cookies serve in particular to design the TeamSpeak Websites more user-friendly.
  • 5.3 If you have a user account for the TeamSpeak Websites , cookies in particular serve to identifying you for follow-up visits to the TeamSpeak Websites. This prevents that you must log-in once again for each visit.
  • 5.4 The TeamSpeak Websites use the following types of cookies:
    • Transient cookies, i.e. with temporary use
    • Persistent cookies, i.e. with time-limited use
    • Third party cookies, i.e. cookies of third party providers
  • 5.5 Transient cookies will be deleted as soon as you close your browser. These shall in particular include the so-called session cookies. Session cookies store a session-ID, with which the enquiries of your browser can be allocated to the session so that your computer can be recognised again by the system when you return to the TeamSpeak Websites. As soon as you log-out or close your browser, all session cookies will be deleted automatically.
  • 5.6 Persistent cookies will only be deleted after a duration that depends on the respective cookie, which goes beyond the session, however no later than two months after the cookie was set. You can delete these cookies yourself at all times in the security settings of your browser.
  • 5.7 In your browser settings, you can adjust the use of cookies individually and also prevent this completely. You can also completely prevent the use of third party cookies. In this case it is, however, possible that you will not be able to use all functions of the TeamSpeak Websites.
  • 5.8 The information stored via cookies will be stored separately from your other personal data and not linked with such data.
  • 5.9 TeamSpeak points out that the third party providers, which collect data by using cookies, also use data regarding the use of the TeamSpeak Websites for user-generated advertising on other websites. TeamSpeak has no influence on this data collection.

6. Informational use of the TeamSpeak Websites

  • 6.1 In case of a purely informational use of the TeamSpeak Websites, TeamSpeak will only collect the data transmitted by your browser, these are:
    • Your IP address
    • Date, time and duration of your visit to the respective website of the TeamSpeak Websites
    • Your user behaviour, i.e. your visit to the TeamSpeak Websites, subpages of the TeamSpeak Websites as well as the order of your visits, clicks carried out as well as time spent on individual pages and subpages
    • Time zone difference to the Greenwich Mean Time
    • The access status / http-status code
    • Concretely transmitted data volumes
    • Operating system and its interface
    • Browser as well as language and version of the browser software
    • The website, from which the request comes
    When using a mobile device for visiting the TeamSpeak Websites the following data will be additionally stored:
    • Type of mobile device and its settings
    • Your location, from where you are accessing the TeamSpeak Websites
  • 6.2 A purely informational use of the TeamSpeak Websites exists if you do not register for a customer account or a forum account, do not make any enquiry via the TeamSpeak Websites, nor download the software solutions or the TeamSpeak Software Client or send any other information regarding your person to TeamSpeak either.

7. Data collection when acquiring licences for the software solutions via TeamSpeak.com

  • 7.1 If you acquire licences for the software solutions via the TeamSpeak Websites, you must create a customer account. An order without an existing or a customer account that is to be newly created is not possible.
  • 7.2 When registering for a user account your data given during the registration process – subject to a deletion of your user account by TeamSpeak that can be carried out at all times upon request by you – will be stored.
  • 7.3 The data transmitted by you will, in particular, be used for the mutual fulfilment of the contract. For this purpose, your data will, if applicable, also be forwarded to the partner that is required in order to fulfil the contract. This is, for example, the payment service provider Pay Pal Inc., 2211 North First Street, 95131 San José, California, USA (hereinafter referred to as "PayPal"). You will find further information relating to the forwarding of your personal data to third parties under Subclause 11 of this privacy statement.
  • 7.4 TeamSpeak additionally uses your personal data for the purpose of marketing and advertising for the services of TeamSpeak. However, without your separate consent information will only be send to you for this purpose relating to services of TeamSpeak, which are similar to the services used by you.
  • 7.5 You have the possibility to have your customer account deleted by us at all times by sending a corresponding request to the e-mail address [email protected] or the data provided in the imprint of the TeamSpeak Websites. If your user account is deleted at your request your data will be deleted immediately, as soon as they are no longer required for the mutual fulfilment of the contract and TeamSpeak is not legally obliged to store that data.
  • 7.6 In order to prevent unauthorized accesses of third parties to your personal data, in particular financial data, the order process will be encrypted per SSL technology.

8. Download of the TeamSpeak Software Client

  • 8.1 If you choose a version for mobile devices, you will be directed to the internet-shop “Apple AppStore” (iOS) or “Android Market” (Android).
  • 8.2 The third part provider may collect, store and process your personal data. Please inform yourself about the collection, storage and processing of data by the third part provider, as TeamSpeak has no influence on such a process.
  • 8.3 During the download process TeamSpeak itself does not collect, store and process personal data in addition to that stated before. Subclauses 5 and 6 and 7.2 until 7.6 of this privacy statement apply accordingly.
  • 8.4 If you choose to download a version of the TeamSpeak Software Client for PC Subclauses 5, 6 and 7.2 until 7.6 of this privacy statement apply accordingly. TeamSpeak does not collect, store and process any additional personal data from you.

9. Special terms for the use of the TeamSpeak Software Client (PC)

  • 9.1 In the event of using the TeamSpeak Software Client TeamSpeak for PC TeamSpeak possibly collects, stores and processes the following data:
    • IP address
    • Used operation system and type (32 or 64 bit)
    • Data about your behavior (particularly clicks, used menus)
    • Crash report, if sent by the you (program line, incident, basic data of computer hardware used)
  • 9.2 TeamSpeak uses this data exclusively for quality assurance as well as further development of the software solutions and the TeamSpeak Software Client. The data mentioned above under Subclause 9.1 of this Privacy Statement will not be combined with other personal data stored about you. The data will be anonymized immediately for further use.
  • 9.3 If you do not agree with the collection, storage and processing of the data mentioned under clause 9.1 of this Privacy Statement you can change the status in the field “anonymous statistics” (following the menu items Settings – Options – Applications).
  • 9.4 You can revoke your consent to collect, store and process the data mentioned under clause 9.1 of this Privacy Statement at all times. Please send your revocation by e-mail to [email protected] or by e-mail, telephone, post or fax to the contact details stated in the imprint of the TeamSpeak Websites. All personal data, which can refer back to you personally, will be deleted without undue delay.
  • 9.5 The sending of a crash-report is subject to your separate consent which will be queried separately before you can send the report. You are not obligated to send a crash-report. If you send a crash-report, clause 9.2 and 9.4 of this Privacy Statement apply accordingly.

10. Server rent

  • 10.1 TeamSpeak itself does not collect, store and process any personal data in addition to that stated before. Subclauses 5, 6 and 7.2 and 7.6 of this privacy statement apply accordingly.
  • 10.2 TeamSpeak has no influence on the collection, storage and processing of your personal data by the lessor. Please inform yourself about the collection, storage and processing of data by the lessor.
  • 10.3 If you rent a server of a third party, this contract is just mediated by TeamSpeak.

11. Use of the forum

  • 11.1 The forum can be read without this requiring a registration. In this case it concerns a purely informational use of the TeamSpeak Websites (cf. in this respect Subclause 6 of this privacy statement).
  • 11.2 In order to be able to actively participate in the forum you must register and create a forum account. A user name, a password, your date of birth and your e-mail address are to be entered with the registration. It is not compulsory to use a real name, a use under a pseudonym user name is possible.
  • 11.3 We use the so-called Double-Opt-In-procedure for the registration, i.e. your registration is only completed when you have previously confirmed your registration via a confirmation e-mail sent to you for this purpose by clicking on the link contained therein. If your corresponding confirmation is not carried out promptly, your registration will be automatically deleted from our database.
  • 11.4 The data entered by you with the registration are stored by us and linked with the contents published by you, which are also stored by TeamSpeak. These data are exclusively used in order to operate the forum and to process the contract concluded with you concerning the use of the forum.
  • 11.5 You have the possibility to have your forum account deleted by us at all times by a corresponding request to the e-mail address [email protected] or the data stated in the imprint of Teamsspeak.com. In this case the personal data stored regarding your forum account will be deleted immediately as soon as they are no longer required for processing the contractual relationship concerning the use of the forum and we are not legally obliged to store said data either. Contributions published by you will be displayed anonymised under the marking "guest" after the successful deletion of your forum account

12. Up- and Downloading of Add-Ons

  • 12.1 In order to be able to upload Add-Ons you must register for a customer account as a Developer (hereinafter referred to as "Developer Account").
    • 12.1.1 During the registration you must submit your e-mail-address, your name and your phone number.
    • 12.1.2 When registering for a developer account your data given during the registration process – subject to a deletion of your developer account by us that can be carried out at all times upon request by you – will be stored.
    • 12.1.3 The data transmitted by you will, in particular, be used for the mutual fulfilment of the contract as well as the assertion of claims in the event that the Add-Ons uploaded by you violate the applicable Law or our General Business Terms.
    • 12.1.4 TeamSpeak additionally uses your personal data for the purpose of marketing and advertising for the services of TeamSpeak. However, without your separate consent information will only be send to you for this purpose relating to services of TeamSpeak, which are similar to the services used by you.
    • 12.1.5 You have the possibility to have your developer account deleted by us at all times by sending a corresponding request to the e-mail address [email protected] or the data provided in the imprint of the TeamSpeak Websites. If your user account is deleted at your request your data will be deleted immediately, as soon as they are no longer required for the mutual fulfilment of the contract and TeamSpeak is not legally obliged to store this data.
  • 12.2 In order to download Add-Ons you do not have to register for a customer account. Subclauses 5 and 6 of this privacy statement apply accordingly.

13. Use of the online enquiry; order by e-mail, fax or telephone

  • 13.1 You also have the possibility to contact TeamSpeak online via your customer account as well as by telephone and by e-mail.
  • 13.2 The data sent or entered by you within the framework of such will be used in order to answer your enquiry and to contact you by telephone or by e-mail for this purpose and, if applicable, for the mutual fulfilment of the contract. If your data are also used for the purpose of the mutual fulfilment of the contract Subclauses 7.2 and 7.3 of this privacy statement shall apply accordingly.

14. Social networks and services of third parties

  • 14.1 TeamSpeak uses social media plug-ins of the social networks Facebook, Google+, Twitter and YouTube on the TeamSpeak Websites.
  • 14.2 No personal data will be transmitted to the providers of these plug-ins without you clicking on the button of a plug-in – irrespective of whether you place an order.
  • 14.3 If you press the button of a plug-in personal data will be automatically transmitted to the provider of the plug-in and can be stored and used by that provider. Please note that this may be carried out overseas, i.e. in particular in the United States of America.
  • 14.4 TeamSpeak has no full knowledge of the type and scope of the data collection and their use and processing and cannot exert any influence on such processes either.
  • 14.5 If you activate a plug-in the plug-in provider will receive the information that you have activated this on the respective website of the TeamSpeak Websites or the corresponding subpage of the respective website from the TeamSpeak Websites. In addition, the information stated in Subclause 6 of this privacy statement will be transmitted to the plug-in provider. According to the own information of the plug-in provider in the case of Facebook only an anonymised IP address will be collected and transmitted in Germany.
    • 14.5.1 The data collection and transmission described in Subclause 10.5 of this privacy statement is carried out irrespective of whether you have a user account at the respective plug-in provider or not. If you have a user account at the respective plug-in provider and you are logged into this user account at the time, at which you click on the respective plug-in the data transmitted to the respective plug-in provider will be directly allocated to your user account. If you confirm the activated plug-in and e.g. link the page, the plug-in provider will also store this information in your user account and can also notify your contacts to the public. In order to prevent the allocation to your user account at the respective plug-in provider you should log-out from your user account at the respective plug-in provider before clicking the plug-in on the TeamSpeak Websites.
    • 14.5.2 The respective plug-in provider stores the data transmitted to it, irrespective of whether you are also logged-in to your user account at the respective plug-in provider as a rule as user profiles, which are used for the following purposes:
      • Advertising suitable for the needs
      • Market research
      • Optimisation of the websites of the plug-in provider suitable for the needs
      • Information of other members of the social network about your activities on the TeamSpeak Websites
    • 14.5.3 You are entitled to object to the formation of user profiles with the data collected about you. For this purpose, please contact the respective plug-in provider. TeamSpeak has no influence on the compliance with your objection and is not responsible for this either.
  • 14.6 You can find further relevant information and regarding your rights in this respect in the privacy statements of the plug-in providers as the responsible bodies, which you can call as follows:
    • 14.6.1 Facebook Inc., 1601 S California Ave, Palo Alto, California 94304 USA – https://www.facebook.com/policy.php
    • 14.6.2 Google+: Google Inc., 1600 Amphitheatre Parkway, Mountainview, California 94103 USA – https://www.google.com/policies/privacy/partners/?hl=de
    • 14.6.3 Twitter: Twitter, Inc. 1355 Market St., Suite 900, San Francisco, California 94103 USA – https://twitter.com/privacy?lang=de
    • 14.6.4 YouTube: YouTube, LLC (Google Inc.), 901 Cherry Ave., San Bruno, CA 94066 USA – https://www.google.de/intl/de/policies/privacy/

15. Forwarding of data to third parties

  • 15.1 TeamSpeak can forward your personal data to third parties if contractually agreed services and conditions are offered together with the third party provider or include its services. In this case TeamSpeak will inform you about the transmission of the data to the third party within the framework of the order process.
  • 15.2 TeamSpeak will also carry out the data processing through external service providers.
    • 15.2.1 These external services providers are carefully selected by TeamSpeak and commissioned in writing. The external service providers involved for the data processing are bound to the instructions of TeamSpeak and are regularly checked regarding the compliance with the data protection and the data security.
    • 15.2.2 The external service providers are not entitled to forward the data to third parties.
  • 15.3 TeamSpeak shall disclose personal data for the assertion of rights or towards regulatory authorities if TeamSpeak is obliged to do so by law.

16. Webtracking

  • 16.1 TeamSpeak uses Google Analytics on the TeamSpeak Websites. Google Analytics is a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountainview, California 94103 USA (hereinafter referred to as "Google"). Google Analytics uses cookies, which are stored on your computer and enable an analysis of your user behaviour. The information generated by the cookie is stored by Google also overseas, in particular on a server of Google in the United States of America.
  • 16.2 The TeamSpeak Websites use Google Analytics with the extension "_anonymizeIP ()", i.e. the anonymization function of Google Analytics. This leads to the fact that your IP address will be abbreviated before transmission to the United States of America, as a rule by Google in a state in the European Economic Area.
  • 16.3 The IP address transmitted by your browser within the framework of the use of Google Analytics will not be converged with other data, which Google collected about you.
  • 16.4 You can exclude the storage of the cookies used by Google Analytics by excluding the use of cookies in your browser settings. In this case you can however not use further functions of the TeamSpeak Websites either.
  • 16.5 You also have the possibility to exclude the entry and processing of your personal data by Google by installing the browser plug-in that is available under the following link:
  • http://tools.google.com/dlpage/gaoptout?hl=de
  • 16.6 The use of Google Analytics is carried out in line with the pre-requisites which the German data protection authorities have agreed with Google.
  • 16.7 You can view an overview of the data protection provisions of Google Analytics under this link:
  • https://support.google.com/analytics/answer/6004245?hl=de

17. Data security

  • 17.1 TeamSpeak takes current technical measures in order to guarantee the data security and thus in particular for the protection of your personal data against dangers with the data transmission and the gaining of knowledge by third parties. These measures are adjusted regularly by TeamSpeak to the state-of-the-at technology.
  • 17.2 TeamSpeak will provide you information at all times regarding the data security in the company. Please send your enquiry to [email protected] or to the data referred to in the imprint of the TeamSpeak Websites.

General Business Terms and customer information
TeamSpeak Systems GmbH


I. General Business Terms

1. Scope

  • 1.1. These General Business Terms (hereinafter referred to as "General Business Terms" – German abbreviation – AGB]) shall apply to all contracts between TeamSpeak Systems GmbH, Soiernstr. 1, 82494 Krün, entered in the register of companies of Munich County Court under the register number HRB 172523 (hereinafter referred to as "TeamSpeak") and the customer concerning the services offered via the websites of TeamSpeak which can be called under the domains teamspeak.com, teamspeakusa.com and myteamspeak.com (hereinafter the first and the second one referred to as "TeamSpeak.com" and the last one referred to as "Myteamspeak.com"; all of them jointly referred to as "TeamSpeak Websites").
  • 1.2. These General Business Terms shall also apply to all future services or offers to the customer, even if they are not agreed separately once again.
  • 1.3. Deviating, additional General Business Terms of the customer or which contradict these General Business Terms will not be accepted by TeamSpeak so that these will not be included in the contract. This shall not apply if TeamSpeak has approved the inclusion of the customer’s General Business Terms.

2. Capacity as an entrepreneur

  • 2.1. All offers of TeamSpeak against payment are exclusively directed at entrepreneurs within the meaning of Section 14 BGB [German Civil Code], which order and use the services of TeamSpeak within the framework of their independent, professional or commercial activity
  • 2.2. TeamSpeak will check the customer’s capacity as an entrepreneur before conclusion of the contract concerning services against payment.
  • 2.3. An entrepreneur is each natural person or legal entity or a partnership with legal capacity, which acts while performing its commercial or independent professional activity upon conclusion of a legal transaction, here thus the conclusion of the contract with TeamSpeak.
  • 2.4. A consumer is each natural person, who concludes a legal transaction, here thus the conclusion of a contract with TeamSpeak, for purposes, which can mainly neither be attributed to their commercial, nor their independent professional activity.
  • 2.5. Non-commercial grouping within the meaning of these General Business Terms is each grouping of consumers or each legal entity, whose business activity does not serve to generate profits, in particular legal entities, which pursue a non-profit-making corporate purpose.

3. Scope of contract

  • 3.1. TeamSpeak is the provider of the software solutions "TeamSpeak 3" and "TeamSpeak 3 Software Development Kit" (hereinafter referred to as "software solutions"), which enable the customer to communicate with third parties by speech or text as well as to exchange files.
    • 3.1.1 The software solution "TeamSpeak 3" enables the customer to communicate with third parties by sharing its TeamSpeak-Server address with said third parties. The number of third parties, to which the communication channels can be made available, depends on the licensing by the customer
    • 3.1.2 The software solution "TeamSpeak 3 SDK" represents a solution for the integration of the technical solution for the voice transmission and other functions such as Filetransfer, chat function, etc. in own software solutions of the customer.
  • 3.2. The software solutions are offered through the following licence models:
    • 3.2.1 "Unlicensed": Under the licence model "Unlicensed" the software solutions "TeamSpeak 3" and its previous version "TeamSpeak 2" can be used free of charge. The use of the software solution "TeamSpeak 2" is limited to the use of a maximum of two virtual servers with up to 1000 slots, the use of the software solution "TeamSpeak 3" to a virtual server with up to 32 slots. The use is carried out unlimited from the point of view of time. No feedback is given by the virtual server to TeamSpeak. The licence model "Unlicensed" is exclusively available to non-commercial groupings and consumers.
    • 3.2.2 "Non-Profit" (hereinafter referred to as "NPL"): Under the licence model "NPL" the software solution "TeamSpeak 3" can be used free of charge. The use is limited here to two virtual servers with up to 512 slots. The duration of the licence is 6 months. A sub-licensing of slots and virtual servers to third parties is not permitted. The licence model "NPL" is exclusively available to non-commercial groupings and consumers.
    • 3.2.3 Annual Activation/ Single Server" (hereinafter referred to as "AAL"): Under the licence model "AAL" the software solution "TeamSpeak 3" can be used against payment. The use is carried out, depending on the licensing chosen by the customer, between a virtual server with up to 32 slots up to 2 virtual servers with up to 1024 slots. The duration of the licence is one year. A sub-licensing of sots and virtual servers to third parties is not permitted.
    • 3.2.4 "Authorized TeamSpeak Hosting Provider" (hereinafter referred to as "ATHP"): Under the licence model "ATHP" the software solution "TeamSpeak 3" can be used against payment to an unlimited extent and virtual servers and slots can be sublicensed to third parties. The duration of the licence is one year.
    • 3.2.5 Software Development Kit (hereinafter referred to as "SDK"): Under the licence model "SDK" the software solution "TeamSpeak 3 SDK" can be used against payment for the purpose of integration into own software solutions of the user. The conditions of the licence model "SDK" shall be individually adjusted to the needs of the user and agreed. 
  • 3.3. TeamSpeak also mediates server places through TeamSpeak.com, which are offered by third party providers.
  • 3.4. TeamSpeak provides to the customer via TeamSpeak.com the TeamSpeak Software Client (herein after referred to as “Client”). The client is provided for the operating systems Windows, Linux and macOS as well as for mobile devices (iOs or Android).
  • 3.5. TeamSpeak operates a forum via TeamSpeak.com that enables the customer to publish contributions regarding the services of TeamSpeak, in particular questions, suggestions and assessments on TeamSpeak.com in the "Community" zone.
  • 3.6. The customers additionally have the possibility to upload own software programmes onto the TeamSpeak websites, which are compatible with the software solutions of TeamSpeak (hereinafter referred to as "Add-ons") and to offer these to third parties for downloading as well as to download the Add-ons offered by third parties via TeamSpeak.com.

 

A. Conclusion of Contract

4. Conclusion of the contract with the acquisition of licences for the software

  • 4.1. A contract will be concluded with TeamSpeak concerning the software solutions of these General Business Terms as described below:
    • 4.1.1 "Unlicensed": The contract concerning the free use of the licence model "Unlicensed" shall be concluded by the downloading of the respective software solution by the customer and the fact that the software solution is made available by TeamSpeak.
      • 4.1.1.1 For this purpose, the customer will press the button on TeamSpeak.com with the inscription "Licensing Overview" and subsequently the button displayed under the description of the licence model "Unlicensed" with the inscription "Download".
      • 4.1.1.2 The customer has the possibility to download and use the software solution without registering or otherwise having to send data to TeamSpeak.
      • 4.1.1.3 A binding contract will be concluded between TeamSpeak and the customer concerning the use of the software solution in the licence model "Unlicensed" when the software solution is downloaded.
    • 4.1.2 "NPL": The contract concerning the free use of the licence model "NPL" shall be concluded as follows:
      • 4.1.2.1 The customer will press the button with the inscription "Licensing Overview" and subsequently the button displayed under the description of the licence model "NPL" with the inscription "Register" on TeamSpeak.com.
      • 4.1.2.2 The customer will press the button on the displayed overview with the inscription "Continue to NPL Application." and confirm the existence of the pre-requisites of a non-commercial grouping or the capacity as a consumer by pressing the button with the inscription "Continue". It will additionally confirm the licence conditions and these General Business Terms by pressing the button with the inscription "I agree".
      • 4.1.2.3 By pressing the "Submit" button the customer will send an offer for the conclusion of the contract concerning the licence model "NPL" to TeamSpeak. Before pressing the button with the inscription "Submit" the customer has the possibility to delete or correct its input or to also interrupt the process by pressing the "Back" button of its browser at all times.
      • 4.1.2.4 The customer will receive a confirmation e-mail from TeamSpeak to the e-mail address entered during the registration process, which confirms the receipt of the customer’s offer by TeamSpeak. A contract will not be concluded with the receipt of this confirmation e-mail by the customer.
      • 4.1.2.5 TeamSpeak shall accept the offer of the customer by making the software solution available for downloading. A binding contract concerning the use of the software solution in the licence model "NPL" is hereby concluded between TeamSpeak and the customer.
      • 4.1.2.6 The customer will receive a confirmation e-mail from TeamSpeak to the e-mail address entered during the registration process, in which the essential contents of the concluded contract are summarised. The General Business Terms will also be sent to the customer with this confirmation e-mail.
    • 4.1.3 "AAL": The contract concerning the use of the licence model "AAL" against payment will be conclude as follows:
      • 4.1.3.1 The customer registers for a customer account for TeamSpeak.com: The customer presses the button with the inscription "Sales" and subsequently the button with the inscription "Continue to register for an account." It will complete the displayed registration form and send this by pressing the button with the inscription "Register".
      • 4.1.3.2 The customer will receive an overview of the data entered by it and will be given the possibility to correct or delete these after pressing the button with the inscription "Modify" or to also discontinue the registration process by closing the browser window or pressing the "Back" button of the browser.
      • 4.1.3.3 When pressing the button with the inscription "Confirm" the customer submits a binding offer for the conclusion of a contract concerning the opening of its customer account
      • 4.1.3.4 TeamSpeak shall send a confirmation e-mail to the customer with a confirmation link and a password.
      • 4.1.3.5 TeamSpeak will display the licence models offered to the customer in the customer area of its customer account. With this display TeamSpeak submits a binding offer for the conclusion of a contract with the customer concerning the displayed licence models.
      • 4.1.3.6 The customer will select the licence "TeamSpeak 3 Annual Activation License" requested by it in its customer account and press the button with the inscription  ”Add”. By pressing the button ”Add” the customer accepts the offer of TeamSpeak for the conclusion of the contract and a binding contract will be concluded regarding the use of the software solution in the licence model "AAL".
      • 4.1.3.7 The customer will receive a confirmation e-mail from TeamSpeak to the e-mail address entered during the registration process, in which the essential contents of the concluded contract are summarised. 
    • 4.1.4 "ATHP": The contract concerning the use of the licence model "ATHP" against payment shall be concluded as follows:
      • 4.1.4.1 The customer will register for a customer account for TeamSpeak.com. The steps of the registration are oriented to Subclauses 4.1.3.1 to 4.1.3.4 of these General Business Terms.
      • 4.1.4.2 The customer will select the licence "TeamSpeak 3 ATHP Application" requested by it in its customer account and press the button with the inscription ”Add”. An invoice for the $50 USD application fee will be generated. Once the customer has paid the application fee, TeamSpeak will send an e-mail to the customer with instructions to complete the application process (as described below).
      • 4.1.4.3 The customer sends to TeamSpeak the completed application form, the signed licence agreement, a copy of the personal identity card or passport of a person, who is entitled to representation as well as the application for trade registration or a business licence or any other document which identifies the customer as an entrepreneur within the meaning of clause 2.3 of this General Business Terms. The documents will be sent to TeamSpeak by e-mail to the e-mail address [email protected] or by fax to the fax number +1-619-600-0676. With the sending of the aforementioned documents the customer submits a binding offer for the conclusion of a contract.
      • 4.1.4.4 TeamSpeak will send a confirmation e-mail to the customer to the e-mail address deposited in the customer account, which confirms the receipt of the customer’s offer. A contract will not be concluded with the receipt of this confirmation e-mail.
      • 4.1.4.5 TeamSpeak will accept the offer of the customer by making the software solution available for downloading in the customer area of the customer account. A binding contract will be concluded between the customer and TeamSpeak concerning the use of the software solution in the licence model "ATHP" when the software solution is made available.
      • 4.1.4.6 The customer will receive a confirmation e-mail from TeamSpeak to the e-mail address entered within the framework of the registration, in which the essential contents of the concluded contract are summarised. 
    • 4.1.5 "Software Development Kit" (hereinafter referred to as "SDK"): The contract concerning the use of the licence model "SDK" against payment shall be concluded by the individual contract concluded with the customer.
      • 4.1.5.1 The customer will contact TeamSpeak by e-mail at the e-mail address [email protected] or [email protected] or by telephone under the number +1-619-312-6255.
      • 4.1.5.2 TeamSpeak will send an offer to the customer concerning the services requested by the customer in a text form to the e-mail address entered by the customer. With this e-mail TeamSpeak submits a binding offer for the conclusion of a contract at the conditions described in the e-mail.
      • 4.1.5.3 A binding contract concerning the use of the licence model "SDK" will be concluded through the acceptance of the offer of TeamSpeak by the customer in a text form.

5. Conclusion of contract concerning the mediation of server places

  • 5.1. The customer will be forwarded to the Internet presence of the third party provider via TeamSpeak.com.
  • 5.2. A contract will be exclusively concluded between the customer and the respective third party in the event of the mediation of server places offered by a third party.

6. Conclusion of contract concerning the licensing of the client

  • 6.1. A contract concerning the licensing of the client will be concluded as follows:
    • 6.1.1 The customer will press the button with the inscription “Download” on TeamSpeak.com. The customer will be directed to a sub-domain which shows all available versions of the Client (Windows, Linux and macOS as well as the versions for mobile devices).
    • 6.1.2 The customer will select the version which fits to his needs and will press the button with the inscription “Download” which is displayed next to the version he has chosen. 
    • 6.1.3 If the customer choses the versions Windows, Linux or macOS, by pressing the button “Download” the customer submits a binding offer for the conclusion of the contract. A binding contract is concluded if and when the client is successfully downloaded. 
    • 6.1.4 If the customer choses a version for mobile devices, the customer will be directed to the internet-shop “Apple AppStore” (iOS) or “Android Market” (Android). The customer gets the possibility to download the client within the terms and conditions of the provider of the respective shop. The customer should inform himself about these terms and conditions in the shop of the third-party provider. 

7.  Conclusion of contract concerning the upload and download of Add-ons

  • 7.1. TeamSpeak only makes the platform available for the purpose of uploading and downloading Add-ons. The contract concerning the use of the respective Add-On shall be exclusively concluded between the customer, which uploads the Add-On and the customer, which downloads the Add-On.
  • 7.2. In order to upload Add-ons the customer must register for a customer account as a Developer (hereinafter referred to as "Developer Account").
  • 7.3. For this purpose, the customer will press the button with the inscription "MyTeamSpeak" and on the subsequently displayed subpage the button with the inscription "Register".
  • 7.4. The customer will complete the displayed registration form with details of an e-mail address and a password and press the button with the inscription "Register".
  • 7.5. TeamSpeak will send a confirmation e-mail to the customer with a confirmation link.
  • 7.6. The customer will press the confirmation link contained in the e-mail and will be kept in its customer account under the menu item "Dashboard".
  • 7.7. The customer will press the button in its customer account with the inscription "Become a developer". By entering its name and mobile phone number the customer completes a registration form and presses the button with the inscription "Send confirmation code".
  • 7.8. TeamSpeak will send a confirmation code to the mobile phone number entered by the customer with a limited period of validity.
  • 7.9. The customer will enter the confirmation code in the form field envisaged for this purpose and press the button with the inscription "Confirm".
  • 7.10. In order to download Add-ons the customer does not have to register for a customer account. The downloading is made possible free of charge on the subpage "MyTeamSpeak" and without registration.

8. Conclusion of a contract with the use of the forum

  • 8.1. The customer shall press the button with the inscription "Forum" and subsequently the button with the inscription "Register".
  • 8.2. The customer will complete the registration form displayed after pressing the "Register" button.
  • 8.3. After completing the registration form the customer will press the button with the inscription "Complete Registration". It can correct its data at all times until the "Complete Registration" button is pressed or discontinue the registration by closing its browser window or pressing the "Back" button of its browser.
  • 8.4. The customer will receive a confirmation of receipt from TeamSpeak, which contains a confirmation link. This confirmation of receipt does not represent an offer for the conclusion of a contract by TeamSpeak, but merely serves to verify the customer’s data.
  • 8.5. The customer can press the confirmation link and then log-in to its customer account. When pressing the confirmation link the customer submits a binding offer concerning the free use of the forum.
  • 8.6. With the provision of the customer account TeamSpeak accepts the offer of the customer so that a binding contract is concluded.

 

B. Special terms for the aforementioned contracts

9. Licence fees for the software solutions 

  • 9.1. Licence fees within the framework of the licence model "ATHP":
    • 9.1.1 A flat rate basic fee as well as use-based regular licence fees are to be paid for the use of the software solution in the licence model "ATHP".
    • 9.1.2 The basic fee is a flat rate of 50 U.S. Dollars and will be due and payable one time upon conclusion of the contract.
    • 9.1.3 The amount of the recurring licence fees for the granting of the licence in the licence model "ATHP" will be determined based on the actual use of the number of slots per calendar day. For this purpose the number of used slots by the virtual server will be transmitted daily to a server operated by TeamSpeak. The customer obligates towards TeamSpeak not to take any measures, which are suitable for preventing this transmission or for changing the transmission result. The regular licence fees will be due and payable ten workdays after receipt of the invoice by the customer.
    • 9.1.4 A minimum licence fee shall be deemed as agreed between the customer and TeamSpeak. For the first year in which the licence is used this is the licence fee for a use of 200 used slots and for each further year in which the licence is used the licence fee for a use of 1000 used slots. If the minimum licence fee is not achieved the customer, nevertheless, has to pay licence fees in the amount of the minimum licence fee.
  • 9.2. Subject to Subclause 9.1 of these General Business Terms or a deviating agreement between the customer and TeamSpeak the licence fees stated in the service specifications for the respective licence model shall be deemed as agreed.
  • 9.3. TeamSpeak is entitled to change the licence fees within the framework of a further development of the software solutions or due to the adjustment to the market situation.
  • 9.4. In the event of a price adjustment a list with the changed prices will be sent to the customer in a text form.
  • 9.5. The customer has the possibility to terminate the licence agreement extraordinarily without notice within a deadline of four weeks beginning with the receipt of the notification described in Subclause 9.4 of these General Business Terms.
  • 9.6. The customer has the possibility to object to the price adjustment within a deadline of four weeks beginning with the receipt of the notification described in Subclause 9.4 of these General Business Terms. In the event of an objection of the customer TeamSpeak is entitled to terminate the contract extraordinarily within a deadline of four weeks beginning with the receipt of the objection by TeamSpeak.

10. Price details and terms of payment concerning the licensing of the software solutions

  • 10.1. All prices or price details stated by TeamSpeak shall always concern, even if an explicit currency detail is missing, US Dollar, insofar as not agreed otherwise between the parties.
  • 10.2. All prices or price details shall be deemed plus the respective applicable value added tax as well as public duties, which possibly continue to be due.
  • 10.3. Only the payment possibilities displayed under the menu item "Pay" are open to the customer with orders via TeamSpeak.com, whereby TeamSpeak explicitly reserves the right to refuse a payment method selected by the customer in the contractual offer.
  • 10.4. In case of orders by telephone or orders sent by e-mail, fax or post the payment by bank transfer is agreed as payment in advance subject to a deviating agreement, whereby the remuneration of TeamSpeak will be due and payable upon conclusion of the contract, i.e. that the customer is obliged to pay the remuneration in advance.
  • 10.5. In the event of the agreement of a payment by invoice the payment will be due and payable within fourteen days from the time when the invoice is received by the customer.
  • 10.6. TeamSpeak is entitled to only carry out or provide still outstanding services against advance payment or provision of security if it becomes aware of circumstances after conclusion of the contract, which are suitable for substantially reducing the creditworthiness of the customer and through which the payment of the outstanding receivables of TeamSpeak by the customer from the respective contractual relationship (including from other individual orders) is jeopardised.

11. Termination of the contracts concerning the licensing of the software solutions

  • 11.1. The contracts have the contractual term stated in the service specifications (hereinafter referred to as "minimum contractual term"), i.e.
    • 11.1.1 The contract concerning the licence model "Unlicensed" has no fixed contractual term. The licence model can be used by the customer at all times as long as TeamSpeak offers this licence model.
    • 11.1.2 The contract concerning the licence model "NPL" has a minimum contractual term of six months.
    • 11.1.3 The contract concerning the licence model "AAL" has a minimum contractual term of twelve months.
    • 11.1.4 The contract concerning the licence model "ATHP" has a minimum contractual term of twelve months.
    • 11.1.5 The contract concerning the licence model "SDK" has the individually agreed minimum contractual term.
  • 11.2. The licence agreement can be terminated by the customer at all times as of the end of the minimum contract term without adhering to a period of notice. TeamSpeak can terminate the licence agreement at all times by adhering to a period of notice in the amount of half the period of the minimum contractual term as of the end of the minimum contractual term.
  • 11.3. The contract will be extended automatically by the minimum contractual term if none of the parties terminates the contract as of the end of the minimum contractual term. With the licence model "NPL" the contract will only be extended automatically if the customer has used the software solution within a period of one month before termination of the minimum contractual term; otherwise the contract will end automatically with the termination of the minimum contractual term.
  • 11.4. The right of both parties to the extraordinary termination shall remain unaffected. 
  • 11.5. An extraordinary right of termination for TeamSpeak shall in particular exist,
    • 11.5.1 if the customer is in default with two consecutive invoices regarding the licence payment.
    • 11.5.2 if the customer repeatedly falls short of the minimum licence fee with a contract concerning the licence model "ATHP".
    • 11.5.3 if, despite a warning, the customer repeatedly breaches its obligations from the licence agreement, including these General Business Terms, and the breaches are not insignificant.
    • 11.5.4 if the customer, despite a warning by TeamSpeak, repeatedly breaches its main obligation under this contract and is responsible for the breach.
    • 11.5.5 if the customer has selected the licence models "Unlicensed" or "NPL" without having the capacity as a consumer or non-commercial grouping or this capacity has subsequently ceased to exist. In this case the right is reserved to assert damages.
  • 11.6. Each termination requires a text form.

12. Obligations of the customer concerning the use of the client

  • 12.1. The customer has the obligation and responsibility to make use of data backups at sufficient intervals. TeamSpeak assumes no responsibility for any loss of data resulting from a breach of this obligation. This does not apply if TeamSpeak is responsible for the breach.
  • 12.2. The customer shall make use of virus protection following the latest technical standards.
  • 12.3. Standard software upgrades are free of charge, if and when they become available. The customer has the responsibility to install client upgrades promptly after publication. Otherwise the usability of the client may be restricted.

13. Termination of the contracts concerning the client

  • 13.1. The customer is entitled to terminate this agreement at any time by removal of the client from all devices. 
  • 13.2. The mutual right for premature extraordinary termination (also without previous notice) remains unaffected
  • 13.3. Any termination requires the immediate removal of the client.

14. Publication of contributions in the forum

  • 14.1. The registered customer has the possibility to publish contributions via the customer area of its customer account in the "Forum" zone on TeamSpeak.com.
  • 14.2. For the purpose of publishing a new contribution the customer will upload the contribution by pressing the "Post New Thread" button . When replying to the contribution of another customer the customer will press the button with the inscription "Reply To Thread" in order to publish its reply contribution. The contribution will be transmitted to TeamSpeak hereby and published by TeamSpeak on TeamSpeak.com.
  • 14.3. TeamSpeak does not check the contributions before publication. In the event of a reference to the unlawful nature of a contribution TeamSpeak explicitly reserves the right to delete individual contributions.
  • 14.4. The customer undertakes towards TeamSpeak not to publish any contributions, which violate the laws of the Federal Republic of Germany or infringe the rights of third parties.
  • 14.5. The customer shall indemnify TeamSpeak from all rights of third parties, which these assert against TeamSpeak owing to the publication of contributions on TeamSpeak.com by the customer. Subject to the approval of the customer TeamSpeak will not submit any acknowledgements or other legally relevant declarations, which substantiate the asserted claims of the third party.
  • 14.6. The indemnification obligation described in Subclause 14.5 of these General Business Terms shall cease to apply if the circumstances which substantiate the claims of the third party are verifiably due to a grossly negligent or wilful misconduct of TeamSpeak.
  • 14.7. TeamSpeak undertakes to inform the customer immediately of the filing of actions against it or the assertion of claims and to give it the possibility to take over the legal defence.

15. Termination of the user account for the forum

  • 15.1. The customer has the possibility to have its customer account deleted by TeamSpeak at all times. For this purpose the customer will send the deletion request to TeamSpeak in a text form. A termination is also possible towards a moderator of the forum in a text form. TeamSpeak will delete the customer’s forum account immediately after receipt of the termination. Contributions published by the customer can be deleted or anonymised at the discretion of TeamSpeak. The contract concerning the use of the customer account will end with the deletion.
  • 15.2. TeamSpeak is entitled to terminate the contract concerning the use of the customer account at all times by adhering to a period of notice of three months to the end of the quarter of a calendar year.
  • 15.3. The right to the extraordinary termination of both parties shall remain unaffected. A right to the extraordinary termination shall in particular exist if the customer, despite a warning, repeatedly breaches its obligations from Subclause 14.4 of these General Business Terms and the breach is not insignificant.
  • 15.4. Each termination shall require a text form.

16. Publication of Add-ons

  • 16.1. If the customer is registered as a Developer it has the possibility to upload Add-ons and therefore offer these to third parties for download free of charge
  • 16.2. In order to upload Add-Ons the customer will press the button with the inscription "Upload Add-ons" in the customer area of its customer account.
  • The customer will transmit the Add-ons uploaded to it by pressing the button with the inscription "Add Addon" to TeamSpeak.
  • 16.3. TeamSpeak publishes the Add-ons on "MyTeamSpeak".
  • 16.4. TeamSpeak does not check the uploaded Add-ons before publication. In the event of a reference to the unlawful nature of an Add-On TeamSpeak explicitly reserves the right to delete individual contributions.
  • 16.5. The customer undertakes towards TeamSpeak not to publish any Add-ons, which violate the laws of the Federal Republic of Germany or infringe the rights of third parties.
  • 16.6. The customer shall indemnify TeamSpeak from all rights of third parties, which these assert against TeamSpeak owing to the publication of Add-ons on TeamSpeak.com by the customer. Subject to the approval of the customer TeamSpeak will not submit any acknowledgements or other legally relevant declarations, which substantiate the asserted claims of the third party.
  • 16.7. The indemnification obligation described in Subclause 16.6 of these General Business Terms shall cease to apply if the circumstances which substantiate the claims of the third party are verifiably due to a grossly negligent or wilful misconduct of TeamSpeak.
  • 16.8. TeamSpeak undertakes to inform the customer immediately of the filing of actions against it or the assertion of claims and to give it the possibility to take over the legal defence.

17. Termination of the customer account as a Developer

  • 17.1. The customer has the possibility to have its customer account as Developer deleted by TeamSpeak at all times. For this purpose the customer will send the deletion request to TeamSpeak in a text form. TeamSpeak will delete the customer’s Developer account immediately after receipt of the termination. Add-ons published by the customer will also be deleted immediately. With the deletion the contract will end concerning the use of the Developer account.
  • 17.2. TeamSpeak is entitled to terminate the contract concerning the use of the Developer account at all times by adhering to a period of notice of three months to the end of the quarter of a calendar year.
  • 17.3. The right to the extraordinary termination of both parties shall remain unaffected. A right to the extraordinary termination shall in particular exist if the customer, despite a warning, repeatedly breaches its obligations from Subclause 16.5 of these General Business Terms and the breach is not insignificant.
  • 17.4. Each termination shall require a text form.

 

C. General terms

18. Warranty

  • 18.1. The statutory warranty rights shall apply to consumers.
  • 18.2. The following provisions will apply towards entrepreneurs:
    • 18.2.1 The warranty rights of the customer shall become statute-barred within one year. This shall not apply to culpably caused damages that can be attributed to TeamSpeak from the injury to life, the body or the health and damages caused by gross negligence or wilful intent or fraudulent intent as well as with claims for recourse according to Sections 478, 479 BGB.
    • 18.2.2 A warranty on the part of TeamSpeak is excluded insofar as the defect was suffered due to circumstances, which TeamSpeak caused at the explicit request of the customer.
    • 18.2.3 The liability for damages, irrespective of fault, for initial defects according to Section 536a Par. 1 BGB is excluded.

19. Liability

  • 19.1. TeamSpeak shall be liable in all cases of contractual and non-contractual liability in case of wilful intent and gross negligence according to the statutory provisions.
  • 19.2. In other cases TeamSpeak shall only be liable – insofar as not otherwise regulated in Subclause 19.3 of these General Business Terms – with a breach of a contractual obligation, the fulfilment of which makes the proper execution of the contract possible at all and on the compliance with which the customer may therefore, as a rule, rely upon (so-called cardinal obligation). The liability of TeamSpeak is excluded in all other cases, subject to the regulation in Subclause 19.3 of these General Business Terms.
  • 19.3. Insofar as TeamSpeak is fundamentally liable according to Subclause 19.1 of these General Business Terms, this liability is limited to damages, which TeamSpeak foresaw as a possible consequence of a breach of contract upon conclusion of the contract or should have foreseen when applying the customary care and attention. Indirect damages and follow-up damages, which are the consequence of defects to the service by TeamSpeak, are in addition only capable of compensation insofar as such damages can typically be expected with the use of the service as intended.
  • 19.4. The liability of TeamSpeak for damages from the injury to life, the body or the health and according to the German Product Liability Act shall remain unaffected by the aforementioned liability limitations and exclusions.

20. Offsetting, rights of retention and assignment

  • 20.1. The customer is only entitled to offset against claims against TeamSpeak, which have been declared final and binding or are undisputed. The same shall apply to the assertion of rights of retention.
  • 20.2. The assignment of claims against TeamSpeak to third parties is only possible with the written consent of TeamSpeak. This shall in particular also apply to an assignment of the licence granted by TeamSpeak to third parties.

21. Text form

  • 21.1. Addendums and amendments to the reached agreements between TeamSpeak and the customer including these General Business Terms shall require a text form in order to be valid.
  • 21.2. With the exception of managing directors or authorized signatories the employees of TeamSpeak are not entitled to reach oral agreements, which deviate from these regulations.

22. Applicable law and place of jurisdiction

  • 22.1. German law will apply. With consumers this choice of law will only apply insofar as the protection granted by mandatory provisions of the law of the state of the consumer’s customary place of above is not withdrawn hereby (principle of favourability).
  • 22.2. The place of performance for all services from the business relationships existing with TeamSpeak as well as the place of jurisdiction is the registered seat of TeamSpeak, insofar as the user is not a consumer, but a merchant, legal entity under public law or special fund under public law. The same shall apply if the user does not have a general place of jurisdiction in Germany or the EU or the place of residence or customary place of abode is not known at the time when the action is filed. The authorization to also bring the matter before the court at another statutory place of jurisdiction, shall remain unaffected hereby.
  • 22.3. The provisions of the UN Convention on Contracts for the International Sale of Goods will explicitly not apply.

 

II. Customer information

1. Identity of the provider

TeamSpeak Systems GmbH
Soiernstr. 1
82494 Krün
Phone: +49-8825-920-2000
E-mail: [email protected]

2. Information regarding the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities for correction are carried out according to clause B. of the General Business Terms (Part I).

3. Contractual language, storage of contractual text

The contractual language is German.
The full contractual text is not stored by TeamSpeak. Before sending the respective offer the offer data can be printed out or stored electronically through the print function of the browser. With the acceptance of the offer by TeamSpeak the contractual data, the information stipulated by law with distance selling contracts and the General Business Terms will be sent to the user by e-mail once again.

4.Essential features of the goods and services

The essential features of the goods and services can be found in the service specifications and the supplementary details on TeamSpeak.com.

5.Prices and payment modalities

All prices and payment modalities can be seen during the conclusion of the respective contract as well as above in the General Business Terms (Part I.).

6.Statutory right to liability for defects

The statutory rights to liability for defects shall exist towards consumers.

7.Term of contract, termination

You can find information relating to the term of the contract as well as the terms and conditions for the termination in the respective service specifications as well as in B. of the General Business Terms.